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August 18th, 2007

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Rewarding Failure

Wallace Malone is retiring as vice chairman from Wachovia Corporation with a sweet and juicy departure package worth at least $135 million. This amount probably will be increased (grossed up) so the poor fellow will not have to fret over paying any income tax on the $135. Incredible, even for doing a good job, though one arguably could make a moral case for such a payment. But what about those who fail?

What about the story from Walt Disney’s Magic Kingdom and Michael Eisner, the former CEO who once encouraged the potential payment of a $140 million golden parachute for Michael Ovitz, his friend who lasted just 14 months as his deputy? Eisner himself was forced out left last year with a package worth nearly $24 million excluding a $300,000 annuity for life. In fact, most severance packages of this nature also contain a dazzling array of other sweet benefits–everything from use of private corporate jets to lucrative consulting contracts, use of secretaries to office space for life, country club memberships to financial planning help. There are limitless goodies executives seem to enjoy in “forced retirement” at the expense of shareholders.

Ever-increasing severance packages granted to terminated or otherwise departing executives (which are negotiated into employment contracts upfront) are a part of the growing perception that total compensatory reward is out of sync with performance, or lack thereof. After all, if it is immoral to punish large corporations (like Wal-Mart) for their financial success, it should be equally immoral to unduly reward the top executives of such corporations when they are terminated for poor performance.

What about Stephen C. Hilbert, the former CEO of Conseco, who almost drove that company into bankruptcy but was given $47.1 million in severance for his efforts? Pity Carly Fiorina who left Hewlett-Packard with a tarnished reputation. Fortunately her exit package eased her pain; it was worth about $21 million. “This is nothing beyond the normal severance we give to senior executives,” says HP company spokesman Mike Moeller. How sweet is that? Doug Ivester, former chairman of Coca-Cola, left under a similar dark cloud, but to bring in a some sunshine, his severance approached a sweet $120 million. Poor Jill Barad, former CEO of Mattel, departed with $55 million after being fired for her poor performance. Robert Annunziata left the CEO post of Global Crossing in just one year with $15.9 million. L. Dennis Kozlowski of Tyco and New Hampshire infamy was on schedule to get as much as $117 million before he was indicted and convicted for corporate wrongdoing. Incredibly, Tyco agreed to pay a severance package of $44.8 million to Mark Swartz, its former chief financial officer, even while he was under investigation by a grand jury in New York that later indicted him on criminal charges (Drury, Jim, “It Pays to Fail,” Sept. 16, 2002, www.chiefexecutive.net). The agreement, by the way, was signed by two members of Tyco’s compensation committee, one of whom was Stephen W. Foss, former chairman of the N.H. Port Authority, who later ran into his own serious problems of wrongdoing (Feingold, Jeff, “In the Wrong Place at the Wrong Time,” N.H. Business Review, Oct. 17, 2002, 14b).

Franklin Raines was forced out as Fannie Mae’s chief executive after only five years but will receive a pension of $1.3 million a year for life for his poor performance, though the payment is being disputed. Nice pension for just five years of work. N.Y. Stock Exchange chairman Richard Grasso “resigned” on Sept. 17, 2005, at an emergency meeting of the NYSE Board, which voted for his ouster. The forced resignation came only three weeks after the same board disclosed their earlier pay out of $140 million in deferred compensation and retirement benefits to Grasso, at that time praising him for his outstanding leadership.

And the beat goes on, with other examples of corporate scoundrels slurping at the trough, examples too numerous to cite in this column. These episodes seem to be classic examples of how powerful people can bend or rewrite the rules to fit the games they play and somehow rationalize it.

No one is arguing that traditional and competitive severance packages are not important or necessary, but many of the excessive ones are incomprehensibly and ironically triggered when executives are getting fired for poor performance. These kinds of payments reflect a callous disregard for those in the office cubicles or on the factory floors, most of whom are simply shown the door when they get fired. That others get fired and get enormous payoffs has become a hot topic of examination, particularly during the past few years which some have called the period of “Corporate Greed.” Indeed, such juicy packages often indicate that a particular board of directors is not overseeing the corporate cash register or company management close enough, nor looking out for the shareholders, notwithstanding the Sarbanes-Oxley Act, which emerged in 2002 as a result of the public’s outcry over corporate scandals.

Now, if executives are paid more for high performance because their compensation is supposedly tied to performance, then logic dictates they should get less in the way of severance for poor performance. Why should a top executive knock himself out to perform well when he or she may end up with more money by simply working toward failure? Why not manipulate circumstances so you can be rewarded for failure? It is not at all unusual for some executives to move from company to company, leaving each “to pursue personal interests,” but with generous severance for their serial failure. Eventually, if they fail enough times, they can end up with a nice chunk of cash which then can be annuitized for a comfortable retirement in Sedona, Palm Beach or Telluride–or perhaps all three.

Excess severance payments were just one of the many symptoms of the corporate accounting scandals that occurred between 2001 and 2003. Many view Enron as the poster child for this period, though technically the jury is still out (pardon the pun). If so, it is noteworthy that only three people, James Chanos, Jonathon Weil and Bethany Mclean, spoke up against Enron early on. Perhaps the real question to ponder is, where were the others? And where are they now with respect to execessive severance payments–for rarely have so few been so highly paid for doing so little for their companies, shareholders and employees.

“If ethics are poor at the top, that behavior is copied down through the organization.” –Robert Noyce, inventor of the silicon chip

Ted Sares, PhD, is a private investor who lives and writes in the White Mountain area of Northern New Hampshire with his wife Holly and Min Pin Jackdog. He writes a bi-weekly column for a local newspaper and many of his other pieces are widely published.

To Blame or Not To BlameA man can fall many times, but he isnt a failure until he begins to blame somebody else. (John Burroughs)Fire her, she set me up! John yelled quite loudly. He was incredibly angry and for good reason. However, he was really angry at the wrong person. What he was really saying was […]

Written by info on August 18th, 2007 with comments disabled.
Read more articles on ethics.

Chess Sets Online Retailing - Dealing with Aggressive Unethical Competition

We’re a chess set online retailer. With the stakes so high in terms of profit - what to do when competitors get more and more nasty? What if they threaten to send the boys round? Publish a little online defamation? Register confusingly similar domain names? Steal photography and other content to use in selling their similar products?

The maturing of the web has allowed hundreds of thousands of opportunities to people across every industry who previously couldn’t afford to get a physical store. And thousands of IT consultants have managed to join the two skills (technical and business) they have to jump into the shark infested waters of online commerce. This example of chess set retailing is real and current. The victim is a successful niche chess set company who suddenly appeared on the web by utilizing SEO skills, techie ability and a love of chess. After a year of trading, one of the chess competition noticed and started with threats and intimidation. But this has happened across many industries previously dominated by other web sites. What’s the best course of action and reaction?

Flattery
The first thing we feel is pride in the work done. The victimizer has been in chess set retailing for 12 years, we have been active for just one. A fellow retailer has flattered us by recognising a loss of income from our attempts at online marketing of chess sets. Hell, we’re good! - what other industries might we impact? Of course, the reality is that we all build upon the ideas of others. we see an idea and think of some improvement. Inertia then becomes our enemy - continuous improvement is required. So enough with the feeling of being flattered and keep on with the innovation.

No such thing as bad publicity
Naming the defauding site may have the effect of publicising the business to our detriment. Indeed the unethical web site selling inferior chess sets did refer to us directly, but probably realised that it was just sending people over to us. We want to focus on our business with a long term objective, so need to take action such that we don’t lose focus. This is one knee-jerk reaction that won’t necessarily help with the problem, but neither is ignoring the problem the best course either.

Losing focus
We seem to be occupying the aggressor somewhat. Well, that’s something too. Whilst he’s focusing his energies on us, he’s distracting himself from his own company. Nike found this years ago. ‘Hold your friends close and your enemies closer’ only goes so far. Nike innovated from the gut - they came up with their own designs that no other ‘competitor watching’ could have inspired. Whilst our chess competitor is sticking pins in our voodoo doll, he can’t innovate on chess set design and better chess suppliers with clarity of mind. More market share for us then.

Poor business
Our chess retailing aggressor clearly has a poorer business model than us if he has to resort to this kind of behaviour. Why doesn’t he work on his own business and compete in an ethical way rather than the threatening and abusive emails he regularly sends? If he believes we are taking his chess sets market - then why not work on improving his such that customers see a better business? Is this really so difficult? Perhaps he should be working another type of business. Or working for continuous improvement. Harassing the competition in some mafia style suggests a bullying manner that would be better channelled elsewhere.

Legal action
‘Theft’ of intellectual property rights (chess photography, chess product names, chess product descriptions…)- whether yielding any advantage or not - is just that - theft. The plain fact is that such illegal use of property rights may well confuse customers and lead to the wrong conclusion - that the cheaper chess set product is the same as the original site - what a great find? In the world of chess sets, most families will be truly defrauded as they unknowingly have a defective or inferior product at the expense of our company. They are unlikely to compare the product with another and so may never know the quality chess set they could have had. Sometimes, therefore, legal action is required in order to establish the bounds of unethical behaviour. Action can be threatened against the site hosts and against the aggressor company itself. Often a lawyer’s letter may suffice, but may be seen as ‘bluff’. So real court action may be required to bring the matter to a conclusion. Taking this course of action amidst physical threats is something demanding courage, especially when the chess aggressor’s last name has a distinctly Sicilian ring to it. But the only other option may be to be bullied. As in the school playground, bullies have to be stood up to even when a bloody nose is the result.

Site warnings
It has to be remembered that bad publicity is still publicity. Mentioning the aggressor may only serve to send potential customers scurrying over to the site to see his side of events, and his chess sets. We did wonder whether to post the emails sent to us on the site - but the use of bad language is so bad that many filters would block our site. We have resorted to posting a notice of inferior chess set copies being available with language that communicates our ethical stance on such matters. Each overlapping product has a notice attached. This is by no means ideal - but it’s better than nothing. (Suggestions welcome…)

The new world is here. Online retailing and competition is a fact of life. Competition is good for consumers and good for business improvement. But as in the schoolground and in the High Street/Mall there are aggressive unethical bullies online too. Actions can be taken to offset the aggression, evasive tactics can be used with some success, but the end game may involve taking hooligans to the law to stop the murky activities affecting the sanity of our lives and helping us have societies with admirable qualities we all look up to.

Author: Baron Turner of ChessBaron UK, USA, France, Canada - Chess Pieces, Chess Sets, Chess Boards

To Blame or Not To BlameA man can fall many times, but he isnt a failure until he begins to blame somebody else. (John Burroughs)Fire her, she set me up! John yelled quite loudly. He was incredibly angry and for good reason. However, he was really angry at the wrong person. What he was really saying was […]

Written by info on August 18th, 2007 with comments disabled.
Read more articles on ethics.